Difference between revisions of "A molestar a otro lado (Guatemala)"

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| definition = Refusing service to poor or indigenous customers, lit. ‘go bother someone elsewhere’
| definition = Refusing service to poor or indigenous customers, lit. ‘go bother someone elsewhere’
| location = Guatemala
| location = Guatemala
| imagemap = (guatemala)_kaminaljuyu.png
| imagemap = Guatemala_new.png
| clusters = [[:Category: Double standards|Double standards]]
| clusters =
| categories = [[:Category: Guatemala|Guatemala]] – [[:Category: Central America| Central America]] – [[:Category: Latin America| Latin America]] – [[:Category: North America| North America]] – [[:Category: Discrimination| Discrimination]] – [[:Category: Trade| Trade]] – [[:Category: Poverty| Poverty]] – [[:Category: Access| Access]] – [[:Category: Money| Money]] – [[:Category: Race| Race]] – [[:Category: Ethnicity| Ethnicity]] – [[:Category: Double standards| Double standards]]
| categories = [[:Category: Guatemala|Guatemala]] – [[:Category: Central America| Central America]] – [[:Category: Latin America| Latin America]] – [[:Category: North America| North America]] – [[:Category: Discrimination| Discrimination]] – [[:Category: Trade| Trade]] – [[:Category: Poverty| Poverty]] – [[:Category: Access| Access]] – [[:Category: Money| Money]] – [[:Category: Race| Race]] – [[:Category: Ethnicity| Ethnicity]] – [[:Category: Double standards| Double standards]]
| authorofpiece = Jose Godinez and Denise Dunlap
| authorofpiece = Jose Godinez and Denise Dunlap
| authorinstitution = Manning School of Business. University of Massachusetts, Lowell, USA
| authorinstitution = Manning School of Business, University of Massachusetts, Lowell, USA
| authorwebsite = [https://www.uml.edu/msb/faculty/dunlap-denise.aspx Profile page at UML] [https://www.uml.edu/msb/faculty/godinez-gonzalez-jose.aspx Profile page at UML]
| authorwebsite = [https://www.uml.edu/msb/faculty/godinez-gonzalez-jose.aspx Profile page at UML] [https://www.uml.edu/msb/faculty/dunlap-denise.aspx Profile page at UML]
}}
}}
<big>'''By Jose Godinez and Denise Dunlap, Manning School of Business. University of Massachusetts, Lowell, USA'''</big>
<big>'''By Jose Godinez and Denise Dunlap, Manning School of Business, University of Massachusetts, Lowell, USA'''</big>
[[Category: Double standards]]
[[Category: Double standards]]
[[Category: Guatemala]]
[[Category: Guatemala]]
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{| class="wikitable"
{| class="wikitable"
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|style="font-size:1.1em;"| ''A molestar a otro lado'' (‘go bother someone elsewhere’) - is a common expression used by Guatemalan businesses to let potential customers, suppliers anddistributors know that they are not welcome. The practice of providing poor service or refusing it to people who look as if they are without sufficient economic means to afford the items on sale took root when the Spanish began colonizing the country nearly five hundred years ago. This attitude is common towards potential customers of modest means, but is more frequently used in dealing with people of indigenous descent, especially if they wear traditional clothes. Irrespective of whether or not such customers can afford goods or services provided by the business, the business often tells them “a molestar a otro lado,” indicating refusal to deal with them. This discriminatory practice is aided by the fact that businesses are permitted to hang signs outside of their shops saying “nos reservamos el derecho de admision” (ʻwe reserve the right to refuse service to any personʼ).   
|style="font-size:1.1em;"| ''A molestar a otro lado'' (‘go bother someone elsewhere’) is a common expression used by Guatemalan businesses to let potential customers, suppliers and distributors know that they are not welcome. The practice of providing poor service or refusing it to people who look as if they are without sufficient economic means to afford the items on sale took root when the Spanish began colonizing the country nearly five hundred years ago. This attitude is common towards potential customers of modest means, but is more frequently used in dealing with people of indigenous descent, especially if they wear traditional clothes. Irrespective of whether or not such customers can afford goods or services provided by the business, the business often tells them “a molestar a otro lado,” indicating refusal to deal with them. This discriminatory practice is aided by the fact that businesses are permitted to hang signs outside of their shops saying “nos reservamos el derecho de admision” (ʻwe reserve the right to refuse service to any personʼ).   
|}
|}


Guatemala is a country characterized by contrasts, and ranked as the tenth most unequal country in the world (CIA 2020). Acute inequality has been in place since colonization of the country, which allowed people of European descent to accumulate and retain wealth while displacing indigenous people. Due to the unequal allocation of wealth, large businesses are controlled by a small minority. These business groups coined the practice of  ''a molestar a otro lado'', which occurs commonly in their day-to-day operations. This practice has also permeated smaller businesses and became part of the business culture in the country. Nowadays, this practice is commonly used to provide an impression of exclusivity. However, ''a molestar a otro lado'' affects a large part of the Guatemalan population since over sixty percent of the population (or 6.4 million people) live in poverty. In addition, Guatemala has the second highest percentage of indigenous people in Latin America, about forty percent of the population(Borgen Project 2017).
Guatemala is a country characterized by contrasts, and ranked as the tenth most unequal country in the world (CIA 2020). Acute inequality has been in place since colonization of the country, which allowed people of European descent to accumulate and retain wealth while displacing indigenous people. Due to the unequal allocation of wealth, large businesses are controlled by a small minority. These business groups coined the practice of  ''a molestar a otro lado'', which occurs commonly in their day-to-day operations. This practice has also permeated smaller businesses and became part of the business culture in the country. Nowadays, this practice is commonly used to provide an impression of exclusivity. However, ''a molestar a otro lado'' affects a large part of the Guatemalan population since over sixty percent of the population (or 6.4 million people) live in poverty. In addition, Guatemala has the second highest percentage of indigenous people in Latin America, about forty percent of the population (Borgen Project 2017).


''A molestar a otro lado'' is also a common expression used in Latin America to dismiss a person, or group of persons, when their presence is not desired. This expression is used in the Latin American region to discriminate against people on the basis of race. One study found municipal workers in Ecuador telling informal sellers of handicrafts to go “a molestar a otro lado” (Carrillo-Navarrete and Salgado-Andrade 2002). However, its use by Guatemalan businesses to refuse services to possible customers is unique and has not yet been fully analyzed and understood. Perhaps the ''a molestar a otro lado'' practice in businesses began in the hospitality industry, where customers are often targeted by people begging for spare change or scraps of food. Employees in charge of the businesses turn beggars away with the phrase “a molestar a otro lado.”  
''A molestar a otro lado'' is also a common expression used in Latin America to dismiss a person, or group of persons, when their presence is not desired. This expression is used in the Latin American region to discriminate against people on the basis of race. One study found municipal workers in Ecuador telling informal sellers of handicrafts to go “a molestar a otro lado” (Carrillo-Navarrete and Salgado-Andrade 2002). However, its use by Guatemalan businesses to refuse services to possible customers is unique and has not yet been fully analyzed and understood. Perhaps the ''a molestar a otro lado'' practice in businesses began in the hospitality industry, where customers are often targeted by people begging for spare change or scraps of food. Employees in charge of the businesses turn beggars away with the phrase “a molestar a otro lado.”  
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==Recommended Reading==
==Recommended Reading==
[https://www.cepal.org/en/news/new-public-policies-are-proposed-eradicate-racism-and-discrimination-guatemala New Public Policies Are Proposed to Eradicate Racism and Discrimination in Guatemala. Economic Commission for Latin America and the Caribbean]
[https://www.cepal.org/en/news/new-public-policies-are-proposed-eradicate-racism-and-discrimination-guatemala New Public Policies Are Proposed to Eradicate Racism and Discrimination in Guatemala] (Economic Commission for Latin America and the Caribbean)


==References==
==References==
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CIA. 2020. ‘The World Factbook’, https://www.cia.gov/library/publications/the-world-factbook/rankorder/2172rank.html?
CIA. 2020. ‘The World Factbook’, https://www.cia.gov/library/publications/the-world-factbook/rankorder/2172rank.html?
Forbes. 2018. ‘Following Mobile Money's Rise In Africa, Mobile Banking Is Now Booming’, 27 December, https://www.forbes.com/sites/tobyshapshak/2018/12/27/following-mobile-moneys-rise-in-africa-mobile-banking-is-now-booming/#3df9ea33cf3d
Forbes. 2018. ‘Following Mobile Money's Rise In Africa, Mobile Banking Is Now Booming’, 27 December, https://www.forbes.com/sites/tobyshapshak/2018/12/27/following-mobile-moneys-rise-in-africa-mobile-banking-is-now-booming/#3df9ea33cf3d
Godinez, J. Dunlap, D. Webb, H. and Bell, V. 2020. Navigating informal linkages on the frontier: How entrepreneurial firms uncovered new sources of knowledge and certainty in the mobile banking industry. Working Paper
Godinez, J. Dunlap, D. Webb, H. and Bell, V. 2020. Navigating informal linkages on the frontier: How entrepreneurial firms uncovered new sources of knowledge and certainty in the mobile banking industry. Working Paper